Terms and Conditions
PURCHASING POLICY
At Urban Road, every piece of artwork is crafted just for you - made to order with care and intention. We want you to feel confident and excited about your purchase, which is why we’re transparent about our processes and policies from the very beginning.
Please note that colour representation may vary slightly from screen to screen depending on your device settings. If you’re unsure about a particular piece, we’re here to help - reach out anytime.
To find the perfect fit for your space, we recommend using our View In Room tool and taking accurate measurements before confirming your order.
RETURNS
If your item arrives damaged, faulty, or doesn’t match the product description on our website, we’ll make it right.
Simply email us at info@urbanroad.com.au as soon as possible. We’ll ask you to provide clear photos of both the item and the packaging to help us assess the issue. Please keep the original packaging, as we may need it to organise a return collection.
If a refund is approved, it will be issued via your original payment method. Please note that gift vouchers are non-refundable and cannot be exchanged for cash.
CHANGE OF MIND
While we hope you love your Urban Road piece, we understand that sometimes things change. However, please note that we’re unable to offer change of mind returns for the following items:
- Clearance pieces from our sales page
- Custom orders (outside our standard sizes and designs)
- Products that have been used or are no longer in resaleable condition
- Wallpaper that has been installed or partially installed
- Rolled prints that have been framed by a third party
- Rugs
If your item is eligible for a change of mind return, please get in touch at info@urbanroad.com.au, or submit a return request by logging into your account at www.urbanroad.com.
To qualify, your item must be returned in its original condition - unused and in original packaging. We'll provide a return shipping label for your convenience.
For eligible change of mind returns, we’ll issue a store credit for the value of the item(s), less a 20% restocking fee and any applicable return shipping charges. Please note that original shipping costs are non-refundable.
ORDER CANCELLATIONS
Need to cancel your order? No problem - just contact us at info@urbanroad.com.au within 24 hours of placing it. We’ll process a full refund if production hasn’t started.If more than 24 hours have passed, your item may already be in production. In that case, a 20% restocking fee may apply.
PRINT AND PRODUCTION
All Premium Art products are made to order in multiple warehouse locations across Australia. They require a 7-10 business day production time.
Urban Road artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and is not considered a fault.
PLEASE NOTE: Stylised lifestyle images displaying products on our website are for illustrative purposes only, colours may vary in real life.
EXPRESS PRODUCTION
Want it faster? Jump the queue with Express production.
Fast-track the production to 3 business days for all made-to-order Premium Art prints (including canvas, box frame canvas and framed prints).
The cost is AU $150.00 for up to 5 pieces of artwork.
If you require more than 5 prints, please get in touch with us at info@urbanroad.com.au for an Express Production quote.
PLEASE NOTE: Express production is NOT express shipping. It simply refers to fast-tracking the production time taken to create your beautiful artwork. All shipping timeframes vary and are dependent on the courier and delivery location. Shipping guidelines can be found here.
Express Production is not available during peak promo periods.
CUSTOM ORDERS
Can’t find the right size for your space? We can certainly assist you with custom sizes.
Please contact us at info@urbanroad.com.au with your chosen artwork and your desired size and frame colour and we can quote you. Size limitations apply and may vary with each product.
PLEASE NOTE: Custom orders are not included in any promotional sales or discounts and are not eligible for return under the Change of Mind Policy.
PRE-ORDERS
Getting in early on our upcoming products? Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production.
Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order.
If you have any questions, or concerns, regarding your pre-order, feel free to contact us at info@urbanroad.com.au
SHIPPING
Our delivery fees are variable and depend on multiple factors including but not limited to the size, weight, and type of products you order, as well as the shipping destination being Metro, Regional or Remote.
During the checkout process, we will display the delivery fee for your specific order, so you'll know the total price upfront. For more information visit our shipping page here.
PLEASE NOTE: We are unable to change the delivery address once the goods are dispatched.
PAYMENT OPTIONS
Urban Road accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders, we accept payment by PayPal or credit card only.
PROMOTIONS AND SALE
If you want to be the first to know about our sales and promotions sign up for our newsletter or follow our blog for more information.
Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside the advertised promotion times.
If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.
All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only.
Promotions cannot be combined with other promotions. All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards, cannot be redeemed against prior purchases, are non-transferable, and do not apply to Trade and wholesale customers. Only one promotional code or special offer can be applied per transaction.
Promotions do not apply to shipping, GST duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items.
Please note that international orders, outside of Australia are excluded from promotions & sales.
Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower-priced item.
Promotional items are available only while stocks last
Urban Road can, at its sole discretion, extend or terminate a Promotion at any time.
Let Art Find You
No promos right now—but they’re coming soon!
Subscribe to be the first to know when new offers, collections, and inspiration drop.
Let Art Find You
Stay in the loop!
Subscribe to be the first to know when new offers, collections, and inspiration drop.
OTHER PROMOTIONS
USA Newsletter Subscribers: 20% off first order
Promotion Period: Starts June 13th, 2025.
Promotion: 20% off first order
Promotion Details: 20% off your first order when the unique discount code sent via email is applied at checkout.
- Available to customers residing in the USA only.
- It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.
- New customers only.
- Promotions and sales are valid for the advertised dates & times only and cannot be extended.
- Made-to-order, pre-order items, and gift vouchers are excluded.
- Excludes Wholesale and Trade accounts.
- Not valid on international orders (orders outside the USA)
- Offer cannot be backdated or applied to previous purchases.
- Please choose carefully – promotional items are not eligible for change-of-mind refunds or returns.
AFTERPAY
Afterpay offers instalment plans for online shoppers
Buy what you want today, and pay for it in four instalments, interest-free.
The payment platform allows you to purchase in four instalments, due every 2 weeks. For example, if you purchase an item for AU $200.00 you will pay it in four smaller instalments. There is no additional cost to use Afterpay so long as you pay on time.
-
At checkout, select Afterpay as your payment method
Use your existing payment card.
You just need to be over 18 years of
age and be a resident of the
country offering Afterpay.
-
Simply follow the instructions and complete your checkout
No complicated application forms.
After Pay's proprietary platform
makes it quick and easy to get
approved and keep shopping.
-
Pay for your purchases over 4 simple instalments
Pay for your purchase over four
simple instalments, due every two
weeks. Afterpay makes it simple
to pay when it suits you best.
THE NITTY-GRITTY
The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be withdrawn at the time of purchase, with the remaining payments made periodically over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks, for all orders under AU $500.00 your first payment will be made in 14 days, with the total amount being paid within 8 weeks.
Your payment schedule will be emailed to you.
If you fail to make any of the payments, you will incur a late payment fee of AU $10.00 with a further AU $7.00 added 7 days later if the account remains unpaid.
FAQ
Who can apply:
- Must be 18 years of age
- Must be an Australian citizen or a resident
- Australian debit or credit card holder.
Urban Road has partnered with Afterpay to provide you with more payment options. Afterpay is not an Urban Road payment plan.
We ask that you read the information provided before deciding if this is the right payment plan for you. Shop responsibly.
To find out more information, or receive confirmation, please contact Afterpay directly: www.afterpay.com.au/terms/
Available to approved applicants only.
PRIVACY POLICY
This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- Name and job title
- Contact information including email address and phone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
WHAT WE DO WITH IT
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails and SMS messages about new products, special offers or other information that we think you may find interesting using the email address that you have provided. You can opt out of this at any time by contacting our team.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE IT
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW LONG WE KEEP IT
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site. Steps We take to secure and protect your data include: ensuring that your connection to our website is secure; and ensuring that internal access to all personal information we hold is secured by appropriate measures.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at info@urbanroad.com.au and we will promptly correct any information found to be incorrect.
AGREEMENT OF TERMS
By placing an order with Urban Road you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.